TerryTrilla

User Data Deletion

Effective Date: November 4, 2026

1. Overview

TerryTrilla LLC ("TerryTrilla," "we," "us," or "our") respects your privacy and your right to control your personal data. In accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws, you have the right to request deletion of your personal data at any time.

This page explains how to delete your data and what happens when you do.

2. What Data We Store

When you use TerryTrilla, we may collect and store the following categories of data:

  • Account information: name, email address, profile photo
  • Authentication data: hashed password, OAuth provider tokens (e.g., Facebook, Google, Apple, GitHub), passkeys, two-factor authentication settings
  • Learning data: saved presets, scale/chord usage statistics, widget configurations, learning progress
  • Subscription data: plan type, billing history (processed by Stripe)
  • Usage analytics: session data, widget events, device information
  • Communications: support messages, AI conversation history
  • Sheet music recognition: PDF files or photos you upload for recognition and the results — kept for 7 days after the upload, then deleted automatically

3. How to Delete Your Data

Option A: Self-Service Deletion (Recommended)

If you have a TerryTrilla account, you can delete your account and all associated data directly — on the website or in the TerryTrilla mobile app.

On the website:

  1. Log in to your account at https://terrytrilla.com
  2. Go to Settings > Account
  3. Click Delete Account
  4. Type the confirmation text DELETE MY ACCOUNT. If your account has a password, enter it as well. If you sign in only with Google, Apple or another provider, the confirmation text is enough
  5. Your account and associated data are deleted immediately, except the records listed under "Anonymized" and "Retained" in Section 4

In the mobile app (iOS and Android):

  1. Open the TerryTrilla app and sign in
  2. Go to Settings and choose Delete account
  3. Type the confirmation text and confirm that it is you: enter your password, or, if you sign in with Google or Apple, sign in with Google or Apple again when the app asks
  4. Your account and associated data are deleted immediately, in the same way as on the website

Deleting your account in the app removes the same data as deleting it on the website. Uninstalling the app does not delete your account.

Before You Delete: Subscriptions

Deleting your account does not cancel a subscription you bought through the App Store or Google Play. Apple and Google bill these subscriptions, and only you can cancel them:

  • App Store (iPhone, iPad): open Settings > your name > Subscriptions, choose TerryTrilla and tap Cancel Subscription
  • Google Play (Android): open the Google Play app > profile icon > Payments & subscriptions > Subscriptions, choose TerryTrilla and tap Cancel subscription

If you subscribed on the website, cancel your plan on the Manage Billing page (https://terrytrilla.com/subscription) before you delete your account.

Option B: Email Request

If you cannot access your account or prefer to submit a written request, send an email to:

Please include:

  • The email address associated with your TerryTrilla account
  • Your full name (as registered)
  • A statement requesting deletion of your data

We will verify your identity and process your request within 30 days (EU/EEA residents) or 45 days (California residents).

4. What Happens When You Delete Your Data

When your account is deleted, the following actions are taken immediately. There is no waiting period, and a deleted account cannot be restored.

Deleted:

  • Account credentials and profile information
  • Authentication tokens and linked social accounts (Facebook, Google, Apple, GitHub)
  • Saved works, compositions and publications in the Gallery
  • Saved presets and widget configurations
  • Learning progress and usage statistics
  • AI conversation history and command logs
  • Organization and group memberships
  • Teacher-student relationships
  • Widget assemblies you created
  • Active sessions and trusted devices
  • Two-factor authentication settings and backup codes
  • Sheet music you uploaded for recognition and the results — the records immediately; the stored files are removed from cloud storage by our daily clean-up within 24 hours

Anonymized (the link to you is removed):

  • Email delivery logs (your email address is replaced)
  • Error logs
  • Website and mobile app usage events
  • Subscription events (kept for accounting)

Retained:

  • Financial transaction records may be retained for up to 7 years where tax law requires it, by our payment processors (Stripe, Apple, Google)
  • Records of your email consent and opt-out choices, including your email address — to demonstrate consent and to keep honoring a request not to receive emails
  • Security audit log entries, including the record of the deletion itself and the email address of the deleted account — kept for 12 months, then deleted
  • If you used our community forum, your forum account is anonymized: your posts remain under an anonymous name, and your email address, name, profile photo and account identifier are removed from it. If you never posted, the forum account is deleted entirely. See Section 7.5 of our Privacy Policy

5. Disconnecting Facebook, Google or Apple Sign-In

Deleting your TerryTrilla account removes the link to your Facebook, Google or Apple account on our side. You can also remove TerryTrilla's access in the settings of that service:

  • Facebook: Settings & privacy > Settings > Apps and websites, find TerryTrilla and click Remove
  • Google: go to https://myaccount.google.com/connections, choose TerryTrilla, select See details and then Stop using Sign in with Google
  • Apple: on iPhone or iPad, open Settings > your name > Sign in with Apple (on some iOS versions, under Sign-In & Security), choose TerryTrilla and tap Delete; on the web, go to https://account.apple.com > Sign-In and Security > Sign in with Apple

Removing access in these services does not delete your data stored on TerryTrilla. To delete it, follow the steps in Section 3 above, or send a request to [email protected].

6. Data Portability

Before deleting your account, you may request a copy of your personal data in a machine-readable format (JSON). To request a data export, contact [email protected].

7. Third-Party Data

Deleting your TerryTrilla account does not automatically delete data held by third-party services (e.g., Stripe for payments, Facebook for authentication). Please contact those services directly to manage your data with them.

8. Contact Us

If you have questions about data deletion or your privacy rights:

  • Email: [email protected]
  • Mail: TerryTrilla LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA

We aim to respond to all inquiries within 5 business days.

© 2026 TerryTrilla LLC. All rights reserved.