User Data Deletion

1. Overview

TerryTrilla LLC ("TerryTrilla," "we," "us," or "our") respects your privacy and your right to control your personal data. In accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws, you have the right to request deletion of your personal data at any time.

This page explains how to delete your data and what happens when you do.

2. What Data We Store

When you use TerryTrilla, we may collect and store the following categories of data:

• Account information: name, email address, profile photo
• Authentication data: hashed password, OAuth provider tokens (e.g., Facebook, Google, GitHub), passkeys, two-factor authentication settings
• Learning data: saved presets, scale/chord usage statistics, widget configurations, learning progress
• Subscription data: plan type, billing history (processed by Stripe)
• Usage analytics: session data, widget events, device information
• Communications: support messages, AI conversation history

3. How to Delete Your Data

Option A: Self-Service Deletion (Recommended)

If you have a TerryTrilla account, you can delete your account and all associated data directly:

1. Log in to your account at https://terrytrilla.com
2. Go to Settings > Account
3. Click Delete Account
4. Confirm by entering your password and typing the confirmation text
5. Your account and all associated data will be permanently deleted

Option B: Email Request

If you cannot access your account or prefer to submit a written request, send an email to:

• Email: [email protected]
• Subject: Data Deletion Request

Please include:

• The email address associated with your TerryTrilla account
• Your full name (as registered)
• A statement requesting deletion of your data

We will verify your identity and process your request within 30 days (EU/EEA residents) or 45 days (California residents).

4. What Happens When You Delete Your Data

When your account is deleted, the following actions are taken immediately and permanently:

Deleted:

• Account credentials and profile information
• Authentication tokens and linked social accounts (Facebook, Google, GitHub)
• Saved presets and widget configurations
• Learning progress and usage statistics
• AI conversation history and command logs
• Organization and group memberships
• Teacher-student relationships
• Widget assemblies you created
• Active sessions and trusted devices
• Two-factor authentication settings and backup codes

Anonymized:

• Email delivery logs (sender information is removed)
• Error logs (user association is removed)
• Widget analytics events (user association is removed)

Retained (as required by law):

• Financial transaction records may be retained for up to 7 years as required by US tax law
• Audit logs of the deletion event itself (for compliance purposes)

5. Data Deletion for Facebook Login Users

If you signed up or logged in using Facebook, you can disconnect TerryTrilla from your Facebook account:

1. Go to your Facebook Settings > Security and Login > Apps and Websites
2. Find TerryTrilla and click Remove
3. This revokes our access to your Facebook data

To also delete your data stored on TerryTrilla, please follow the deletion steps in Section 3 above.

Alternatively, you can submit a deletion request directly via email at [email protected].

6. Data Portability

Before deleting your account, you may request a copy of your personal data in a machine-readable format (JSON). To request a data export, contact [email protected].

7. Third-Party Data

Deleting your TerryTrilla account does not automatically delete data held by third-party services (e.g., Stripe for payments, Facebook for authentication). Please contact those services directly to manage your data with them.

8. Contact Us

If you have questions about data deletion or your privacy rights:

• Email: [email protected]
• Mail: TerryTrilla LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA

We aim to respond to all inquiries within 5 business days.