Terms of Service

1. Acceptance of Terms

By accessing or using the TerryTrilla platform ("Platform") operated by TerryTrilla LLC, a Wyoming limited liability company, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

If you are using the Platform on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

TerryTrilla provides an online educational SaaS platform offering courses, learning materials, and related tools. The Platform is available via web browser at https://terrytrilla.com. Features and content may change over time at our discretion.

3. Account Registration

3.1 Eligibility

You must be at least 13 years old to use the Platform. Users between 13 and 18 require parental or guardian consent. Users in the EU/EEA must be at least 16, or have verified parental consent.

3.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activity that occurs under your account
• You must provide accurate and current registration information
• You must notify us immediately of any unauthorized access at [email protected]

3.3 One Account Per User

You may not create multiple accounts for the same individual. Duplicate accounts may be suspended without notice.

4. Subscriptions and Payments

4.1 Pricing Plans

TerryTrilla offers Freemium, one-time payment, and recurring subscription plans. Current pricing is displayed at https://terrytrilla.com/pricing.

4.2 Subscription Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Your subscription automatically renews unless cancelled before the renewal date
• We will notify you at least 7 days before any price changes
• All prices are in US Dollars (USD) unless otherwise stated

4.3 Taxes

Prices do not include applicable taxes. EU VAT, US sales tax, or other applicable taxes will be added at checkout where required by law.

4.4 Payment Processing

Payments are processed by a third-party payment processor. We do not store your full payment card details. By providing payment information, you authorize us to charge the applicable fees.

5. Refund Policy

5.1 Subscriptions

Monthly subscriptions: No refunds for partial months. You may cancel at any time and retain access until the end of the billing period.

Annual subscriptions: Refunds are available within 14 days of initial purchase or renewal if you have not consumed more than 20% of the course content. After 14 days, no refunds are provided.

5.2 One-Time Purchases

One-time course purchases are eligible for a full refund within 14 days of purchase, provided you have not completed more than 20% of the course.

5.3 Digital Content — Immediate Delivery Acknowledgment

Digital course content may be delivered and made accessible immediately upon purchase. By clicking "Start Course," "Access Now," or any equivalent action before the 14-day withdrawal period expires, you expressly request immediate delivery of the digital content and acknowledge that you thereby waive your statutory right of withdrawal to the extent permitted by applicable law.

This acknowledgment will be presented as a checkbox at checkout and must be confirmed before access is granted.

5.4 EU Consumer Right of Withdrawal

If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal from the date of purchase pursuant to Directive 2011/83/EU. This right is forfeited once you have expressly consented to immediate delivery and acknowledged the loss of your right of withdrawal as described in Section 5.3 above. Where you have not accessed the content, your withdrawal right remains intact for 14 days.

5.5 How to Request a Refund

Email [email protected] with your order details. Approved refunds are processed within 5–10 business days.

6. Acceptable Use

You agree not to:

• Share your account credentials with others
• Download, copy, or distribute course content without written permission
• Reverse engineer, scrape, or extract data from the Platform
• Upload or transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users
• Post false, misleading, or defamatory content
• Use the Platform for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Platform

Violation of these rules may result in immediate account suspension or termination without refund.

7. Intellectual Property

7.1 Our Content

All content on the Platform, including courses, videos, text, graphics, and software, is the property of TerryTrilla LLC or its content licensors and is protected by US and international copyright and intellectual property laws.

7.2 License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its content solely for your personal, non-commercial educational purposes, subject to these Terms.

7.3 Your Content

If you submit content (e.g., forum posts, assignments, comments), you grant TerryTrilla a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content solely for the purpose of operating, improving, and promoting the Platform. You retain full ownership of your content. This license terminates when you delete your content or close your account, except where copies have been made as part of backups or shared by other users.

8. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TERRYTRILLA DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Platform will be uninterrupted, error-free, or free of viruses. Educational content is for informational purposes and does not constitute professional, legal, medical, or financial advice.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TERRYTRILLA LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM.

Our total liability to you for any claims arising from these Terms shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100.

Some jurisdictions do not allow limitation of liability for consumers. If you are an EU consumer, mandatory consumer protection rights are not limited by these Terms.

10. Indemnification

You agree to indemnify and hold harmless TerryTrilla LLC and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

11. Termination

11.1 By You

You may cancel your account at any time through your account settings or by contacting [email protected].

11.2 By Us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law. We will attempt to provide notice unless prohibited.

11.3 Effect of Termination

Upon termination, your license to use the Platform ceases. Sections on Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law survive termination.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

12.2 Dispute Resolution — US Users

Any dispute arising from these Terms shall be resolved by binding arbitration under the American Arbitration Association (AAA) rules, conducted in Sheridan County, Wyoming. Class action lawsuits are waived to the extent permitted by law.

Note: This arbitration clause does not apply where prohibited by applicable mandatory consumer protection law, including in EU/EEA member states. In such cases, Section 12.3 applies.

Class Action Waiver: To the fullest extent permitted by law, you agree that any dispute will be resolved on an individual basis and not as part of any class, collective, or representative action.

12.3 EU/EEA Consumers

Nothing in these Terms limits your rights as an EU consumer under applicable EU consumer protection law. EU consumers may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13. Service Availability

We do not guarantee uninterrupted or error-free access to the Platform. Scheduled maintenance, unplanned outages, or third-party infrastructure issues may result in temporary unavailability. We will make reasonable efforts to notify users of planned downtime in advance.

14. Export Compliance

You may not use the Platform if you are located in, or are a national or resident of, any country subject to US government embargo or sanctions (including, but not limited to, Cuba, Iran, North Korea, Russia, Syria, and the Crimea region), or if you are listed on any US government list of prohibited or restricted parties.

15. Force Majeure

TerryTrilla shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, internet or telecommunications outages, or failures of third-party service providers.

16. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and TerryTrilla.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver.
• Assignment: You may not assign your rights under these Terms. We may assign ours in connection with a merger or acquisition.

17. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email and by posting the updated Terms on the Platform. Continued use after the effective date constitutes acceptance.

18. Contact

• General: [email protected]
• Legal/Privacy: [email protected]
• Mail: TerryTrilla LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA