Support

How Can We Help?

We're here to help you get the most out of TerryTrilla. Whether you have questions about your account, subscription, or our music learning tools — we're happy to assist.

Contact Us

Email Support

For all inquiries, reach us at: [email protected]

We typically respond within 24 hours on business days.

Common Topics

Account & Login

Can't sign in? Try resetting your password from the login page.
Email not verified? Check your spam folder, or request a new verification email from the login page.
Want to delete your account? Go to Settings → Account → Delete Account, or email us.

Subscription & Billing

Manage your plan — visit your [Subscription page](/subscription) to view, upgrade, or cancel.
Payment issues — if a payment failed, update your card in the subscription settings.
Refunds — contact us within 7 days of purchase for a full refund.

Email & Notifications

Unsubscribe — use the unsubscribe link at the bottom of any email, or go to Settings → Notifications.
Not receiving emails? Check your spam/junk folder. Add [email protected] to your contacts.

Music Tools

Scale Circle — our interactive tool for exploring scales, chords, and music theory.
Chord Charts — visual chord diagrams for guitar, piano, ukulele, and more.
Audio features — available on paid plans.

Data & Privacy

Privacy Policy — [Read here](/privacy-policy)
Data Deletion — [Request here](/data-deletion)
Cookie Policy — [Read here](/cookie-policy)
GDPR requests — email us at [email protected]

Business & Partnerships

For business inquiries, partnerships, or educational institution licensing:

[email protected]